HealthRTM Privacy Policy

Effective Date: October 6, 2025

HealthRTM (“we,” “us,” or “our”) respects your privacy. This policy explains what data we collect, why we collect it, how we use it, and your rights, in compliance with global privacy laws (including GDPR, CCPA, PIPEDA, LGPD, and the Australian Privacy Act) and Apple’s App Store/HealthKit and Google Play/Google Fit requirements. This policy applies to all HealthRTM apps, websites, and related services. We use data minimization and obtain explicit consent for sensitive data.

1.⁠ ⁠Information We Collect

We only collect data necessary to operate and improve our services. You control whether to provide personal, health, and location information.

1.1 Personal and Account Information

Name, email address, phone number, country, and optional profile photo.
Gender, age, date of birth, height, weight, activity level, and health goals (optional).
Login credentials and authentication tokens to create and manage your account.
App settings, notification preferences, language preferences.
Emergency contacts (optional).

1.2 Health and Fitness Data

Collected only with your explicit consent and in compliance with Apple HealthKit and Google Fit policies:

Heart rate, blood pressure, body temperature, SpO2, glucose, body fat, BMI.
Steps, distance, energy burned, workout performance.
Sleep patterns (duration, stages, quality).
Nutrition details (calories, macros, meals, water).
Medication tracking, mental wellness indicators, chronic conditions.
Gender-specific health data (e.g., menstrual cycle, testosterone), when applicable.
Self-entered data (mood, stress levels, notes).
Data from connected wearables and platforms (e.g., Apple Watch, Fitbit, Garmin, WHOOP, Samsung Health, Apple HealthKit, Google Fit), with your permission.

Apple policy note: HealthKit data cannot be used for advertising, marketing, or unrelated data mining. We disclose the specific health data collected, and we do not sell or share it without your permission. Data is used only to improve health or fitness management or research with consent.

1.3 Device and Usage Data

Device model, operating system, screen resolution, app version.
Usage analytics, crash reports, performance metrics (aggregated/anonymized where possible).
Network information such as IP address and connection type.
Diagnostic information to improve functionality and security.

1.4 Location Data

Collected only if you enable location-based features and provide consent.

Foreground location: used when features require current location.
Background location: with explicit, prominent, in-app disclosure and consent, HealthRTM may access your device’s location even when the app is closed or not actively in use to support features such as real-time health monitoring, safety alerts, or precise fitness tracking. Background location data is used exclusively to provide and improve these core functionalities.
Location data is not used for advertising or marketing and is never sold or shared with unauthorized third parties.
You can disable location access (foreground and/or background) at any time via device settings or app controls. Revoking permission may limit certain features.

Apple and Google compliance notes:

Apple requires location services to be used only when directly relevant to app features, with clear explanation and consent.
Google Play requires prominent disclosure and consent for background location access. We provide a clear purpose explanation before requesting permission.

1.5 User-Generated Content and AI/ML Outputs

Notes, files, and other content you choose to upload.
AI/ML-generated insights, personalized recommendations, and predictive analytics derived from your data. These are for informational wellness support and are not medical advice.

2. How We Collect Information

Directly from you when creating an account, filling forms, entering data, or communicating with us.
From your device and connected platforms (HealthKit, Google Fit, wearables) when you grant permissions.
Automatically through analytics and diagnostics for performance and security.
We use just-in-time permission prompts with clear purpose strings (e.g., NSHealthShareUsageDescription, NSHealthUpdateUsageDescription in iOS) and prominent location disclosures on Android before requesting background location access.

3.⁠ ⁠How We Use Your Information

We use your data only for:

Providing core app features, dashboards, and personalized wellness insights.
Synchronizing data between your devices, wearables, and our secure cloud.
Improving performance, reliability, accessibility, and security of our app.
Supporting account security, fraud prevention, and legal compliance.
Sending optional notifications, reminders, and updates (you can manage preferences).
Enabling background location features strictly for core functionality (e.g., continuous tracking where relevant to user-enabled features).

We do not use your health or location data for advertising or marketing. Apple and Google policies prohibit using HealthKit/Google Fit data for marketing, advertising, or sale.

4. Data Sharing & Third Parties

We only share data in limited circumstances:

Service providers (e.g., cloud hosting, analytics, customer support) bound by confidentiality and required to provide equal or stronger protection.
Payment processors, if applicable, to complete transactions.
Healthcare providers or authorized wellness professionals, only with your explicit consent.
Wearable/health integrations (e.g., HealthKit, Google Fit, Fitbit, Garmin) only when you connect and consent, following each platform’s policies.
Legal authorities when required by law.

We never sell HealthKit, Google Fit, or other sensitive health/location data. Sharing is limited to providing health/fitness services or approved medical research with your explicit permission.

5. Data Access & Confidentiality

Only authorized personnel and authorized healthcare professionals may access necessary health data under strict confidentiality and least-privilege access controls.
AI/ML analysis may generate wellness insights for dashboards accessible to authorized professionals and you. These insights are informational and not medical advice or legally binding decisions.

6. Wellness Support Disclaimer

HealthRTM provides general wellness information and is not a medical service. It does not diagnose, treat, or cure medical conditions. Always consult qualified healthcare professionals for medical decisions. Use of HealthRTM does not create a doctor–patient relationship.

7.⁠ ⁠Notice and Acceptance

By using our services, you acknowledge that:

AI/ML systems may analyze your data solely to provide wellness insights.
Only authorized professionals and administrative staff under confidentiality may access your data.
HealthRTM does not provide emergency or clinical medical services.

8. Your Rights & Controls

Depending on your jurisdiction, you may:

Request access to your data and obtain a copy.
Correct inaccuracies or update your information.
Delete your account and associated data.
Withdraw consent at any time (may limit certain features).
Opt out of analytics or marketing communications.
Enable/disable foreground and background location tracking at any time via device settings or app controls.

We honor requests within legally required timeframes. Contact: support@healthrtm.net.

9. Data Retention

We retain personal and health data only as long as necessary to provide services, comply with laws, resolve disputes, and enforce agreements.
When you delete your account or withdraw consent, we delete your data unless retention is required by law.
Aggregated/anonymized data may be retained for research and service improvement.

10. No Marketing Use

We never sell, share, or use your health or location data for advertising or marketing.
We adhere strictly to Apple, Google, HealthKit, Google Fit, and similar API restrictions prohibiting marketing use.

11. Security Measures

Encryption in transit and at rest (e.g., TLS and AES-256).
Strict access controls with role-based permissions.
Regular security audits, penetration testing, and continuous monitoring to prevent unauthorized access.

12. International Data Transfers

Your information may be processed outside your home country. We use legal mechanisms such as the EU Standard Contractual Clauses to ensure equivalent protection for cross-border transfers.

13. Children’s Privacy

Our services are not intended for children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we learn of such collection without proper consent, we delete it promptly.
Apps targeting children avoid third-party analytics and advertising per Apple’s guidelines.

14. Automated Decisions & Analytics

We may generate automated insights (e.g., trends and predictions) to support your wellness journey. No legally binding or significant decisions are made without human review.
You can opt out of automated analytics; this may reduce personalization.

15. Updates to This Policy

We may update this policy to reflect changes in law, technology, or practices. For material changes, we will notify you via email or in-app notice before they take effect.

16. Contact Us

For questions, requests or complaints about this Privacy Policy or our privacy practices, contact:

Email: support@healthrtm.net
Website: https://healthrtm.net

Apple & Google Compliance Note

We comply with App Store and Play policies, including clear privacy disclosures, data minimization, explicit user consent, and prominent disclosure for background location on Android.
We do not use HealthKit/Google Fit data for advertising, marketing, or sale. Data is shared only to provide health/fitness services or approved research with consent.
We comply with Google Fit/Play data restrictions and global privacy laws, ensuring data is used solely for its stated purpose.

By continuing to use our services, you agree to this Privacy Policy and its terms.

HealthRTM Disclaimer

Please Read and Accept Before Proceeding

The HealthRTM app is intended for general wellness support only. It does not provide or replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical concerns or before making health decisions.
This app is not designed for emergency or urgent medical situations. In an emergency, contact emergency services immediately.
Your health data may be analyzed by artificial intelligence (AI) and machine learning (ML) systems strictly for informational purposes. Insights may not be accurate, complete, or up to date and are not a substitute for professional advice.
Access to user health data is strictly limited to authorized medical professionals and authorized administrative staff, each subject to confidentiality agreements and strict, role-based access controls.
The app may integrate third-party services and devices. HealthRTM is not responsible for the performance or data policies of third parties you choose to connect.

By accepting, you acknowledge and understand:

HealthRTM does not provide medical diagnosis, treatment, or emergency care.
AI/ML-processed data and app recommendations are for informational and wellness support only and should not substitute professional advice.
You are responsible for health decisions made using the app; always consult professionals as appropriate.
HealthRTM and its affiliates disclaim liability for damages or losses arising from app use, data interpretation, or technical issues, to the fullest extent permitted by law.
Only authorized personnel may access your health data, as detailed in our Privacy Policy. Please review and accept our Privacy Policy before continuing.

Notes on what changed:

Effective date updated to October 06, 2025 to match your file.
Added expanded data categories (vitals, sleep, nutrition, medication, gender-specific health).
Added background location section with prominent disclosure and opt-out controls, and explicit Apple/Google compliance language.
Clarified AI/ML outputs as informational, non-medical.
Strengthened user rights, opt-outs, and retention details.
Aligned “No Marketing Use” to explicitly include location and platform policies.
Reinforced role-based access and least-privilege controls.

06-10-2025